Terms & Conditions

By using MenuCards, you agree to the following terms and conditions.

1. Acceptance

By signing up as a restaurant (“Merchant”) or placing an order as a diner (“Guest”) through MenuCards (“Service”), you agree to these terms and our Privacy Policy.

2. Eligibility

Merchants must hold a valid FSSAI licence. Guests must be 18+ or have guardian consent.

3. Merchant Obligations

Maintain accurate menu, pricing, allergen info. Fulfil accepted orders on time. Obtain guest opt-in before sending marketing messages. Keep dashboard credentials secure.

4. Orders, Subscriptions & Payments

Orders flow via QR or WhatsApp cart. Payments processed by integrated gateways; MenuCards never stores full card details. All prices shown include applicable GST unless noted.

5. Fees

Starter Plan: ₹300/month. Invoices auto-charged via Razorpay; seven-day due net. Non-payment → account suspension after 14 days.

6. Delivery & Service Scope

MenuCards supplies the software layer; actual food prep and delivery remain the restaurant’s responsibility.

7. Cancellations & Refunds

Diners may cancel orders until the restaurant confirms preparation. Refunds are issued by the Merchant and routed via the original payment method within 7–8 bank days.

8. WhatsApp Communications

We communicate via WhatsApp strictly as per Meta’s policies: Only customers who opt in are messaged. We use WhatsApp to send delivery alerts, confirmations, and feedback requests. You may opt out anytime by replying with "STOP".

9. Intellectual Property

All code, logos, and designs remain © MenuCards Technologies Pvt Ltd. Merchants may display “Powered by MenuCards” badge on menus.

10. Limitation of Liability

MenuCards’ total liability in any 12-month period is limited to the subscription fees actually paid by the Merchant. No liability for indirect or consequential damages.

11. Termination

Either party may terminate with 30 days’ notice. Data export (CSV/JSON) available during the notice window.

12. Governing Law

Indian law; exclusive jurisdiction courts of Mumbai, Maharashtra.

13. Contact

Welnia Foods Pvt Ltd. D 21 FLR 2 D WING MAHIM, UNNATI CHS BHAGOJI KEER M, Mahim, Mumbai, Mumbai- 400016, Maharashtra. privacy@menu-cards.com | +91 9757024944